Core Responsibilities

In this role, you will play a crucial part in creating a positive coworking experience for our members. You will assist the Community Manager in ensuring the smooth day-to-day operations of the facility, fostering an engaging community, and delivering exceptional customer service. You will also be in charge of managing the community mailroom. You will work closely with our members, ensuring that their mail and packages are received, sorted, and distributed accurately and efficiently.

• Assist the Community Manager in overseeing the overall operations of the coworking facility

• Greet and welcome visitors, provide tours, and onboard new members

• Build and maintain strong relationships with members, promoting collaboration and networking

• Coordinate events, workshops, and networking activities to foster community engagement

• Respond to member inquiries, providing timely and helpful support

• Manage member accounts, including billing, invoicing, and membership renewals

• Maintain a clean, organized, and aesthetically pleasing workspace

• Address and resolve member concerns or issues, ensuring high member satisfaction

• Assist in marketing efforts to attract new members and increase occupancy

• Collaborate with the team to implement policies, procedures, and initiatives to enhance the coworking experience

• Stay updated on industry trends and competitor offerings to ensure the facility remains competitive

• Receive and process incoming mail, packages, and deliveries

• Sort and distribute mail and packages to the appropriate recipients

• Maintain accurate records of incoming and outgoing mail and packages

• Coordinate with courier services for outgoing shipments

• Notify members of package arrivals and arrange for pick-up or delivery

• Assist members with any mail-related inquiries or issues

• Monitor and maintain the mailroom area, ensuring cleanliness and organization

• Implement and enforce mailroom policies and procedures

• Stay updated on postal regulations and ensure compliance

• Collaborate with other team members to provide exceptional customer service to our members

• Must have Strong organizational and multitasking skills and excellent attention to detail

• Must have effective communication and customer service skills and the ability to thrive in a fast-paced, dynamic environment

• Must have a Passion for creating a supportive and collaborative community

• Knowledge of marketing and event planning is an advantage

*Competitive pay rate will vary based on experience - Vacation and Sick Pay - 401k Benefits

Requirements

The following items are required to be accepted for the position, no exceptions:

• High school diploma or equivalent; additional education in business administration, hospitality, or related field is a plus

• Tech-savvy with proficiency in using office software and coworking management platforms

• Must be available to work 5 days a week and at least 32 hours a week

• Ability to lift and move heavy packages, as needed